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    • When will my order ship?

    • What fonts are available for embroidery?

    • Why don't you charge shipping & handling fees?

    • Do I have to pay sales tax?

    • What is your return policy?

    • Miscellaneous information...

    • Are the personalized melamine plates environmentally friendly?

    • How do I take care of my personalized melamine plates?

    • What are the BumpyName Orbit Labels made out of?

    • Do I need to remove the BumpyName Orbit Labels before placing in the dishwasher, sterilizing or microwave?

    When will my order ship? top

     
    We process and ship orders within one week.  During peak seasons such as back to school and holidays, orders may take longer.  If you have a special request, please let us know and we will do our best to accomodate your needs.  Some items ship direct from the manufacturer.  Those shipping time frames will be noted in the product description.  Give us a shout if you have any questions!
     
    The melamine plates & phone and tablet cases take about 10-14 days to complete.  Expect those items to arrive about 2-3 weeks after placing your order.  Sometimes it will take a shorter amount of time... around the holidays, it might take a bit longer.  Trust us, they are worth the wait!

    What fonts are available for embroidery? top

    Lots to choose from!  You can see your options when you look at the different items that can be embroidered.  If you are looking for something specific, just place your order and put a note in the special comments area.  We can email you more choices if you need them.  Or you can send us a comment in the "contact info" area of our website and we would be happy to email you more choices.  We have HUNDREDS of fonts and just can't list them all.

    Why don't you charge shipping & handling fees? top

    Our goal is provide quality items at good prices.  In this economy everyone needs a break.  We don't want to make a profit on shipping and it helps you save some of your hard earned "dough".

    Do I have to pay sales tax? top

     
    THE TECHNICAL ANSWER:  According to Texas statute ? 151.330. (Interstate Shipments, Common Carriers, and Services Across State Lines) We are required to collect Texas sales tax on any purchase that is shipped to an address within the state of Texas. If we are shipping outside of the state of Texas, we are not required to collect Texas sales tax.
    THE SIMPLE ANSWER:  If we ship your product to an address in the Lone Star State of Texas, the answer is yes you will pay sales tax.  If we ship your product to another state... you get to save some moolah!

    What is your return policy? top

     
    Most of our items are personalized.  Once your item is personalized we cannot offer a refund... unless we make a mistake or your item is defective.  We double, triple, and then quadruple check every item that goes out... but something could get by us.  If that happens we will be happy to get the issue corrected! 
     
    However, please contact us within 7 days of receiving your purchase if you need to do a return.

    Miscellaneous information... top

    Since all computers are a little bit different, the colors that you see on the screen may differ slightly from the actual product.

    Are the personalized melamine plates environmentally friendly? top

    YES!  The melamine plates are BPA-Free (Bisphenl-A free).  You can use them for years, which cuts back on the disposable plastic and styrofoam plates that go into the landfills.  The biggest perk is you get to eat on a super cute plate!

    How do I take care of my personalized melamine plates? top

    The melamine plates are durable and dishwasher safe, but not intended for microwave use.  Do not use sharp knives for cutting on the plates - this could cause scratches.  We also do not recommend scrubbing the plates with scouring pads... if you even own one!

    What are the BumpyName Orbit Labels made out of? top

    An elastomeric material that is compliant with Food & Drug Administration (FDA) Regulation 21CFR 177.2600.  This material is in the same class of material used in pacifiers and baby bottle nipples.  This material was chosen because it is non-toxic and has durable qualities to withstand normal use.

    Do I need to remove the BumpyName Orbit Labels before placing in the dishwasher, sterilizing or microwave? top

    No, one of the fantastic features about the BumpyName is that it can stay on the item you have labeled.  You do not need to remove it unless you wish to use it on something else.  InchBug, LLC has designed and tested the BumpyName to withstand repeated dishwashing, boiling and microwaving.  The BumpyName label will not peel, fade or wash away!